To start the return/exchange process, you'll need your order # and email address used at time of purchase. 

START RETURN/EXCHANGE 

Please notice that Customers are responsible for return shipping fees. 

  • Orders are able to be canceled and refunded before we've shipped, but not after. 

 

  • Returns & exchanges must be initiated within 30 days of delivery.

 

  • Items must be returned unwashed and undamaged.

 

  • All items purchased from the clearance collection are final sale and cannot be returned or exchanged. No exceptions will be made.

 

  • Refunds will be reimbursed back to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take 5-7 business days to process.

  • Gift Cards cannot be reloaded; used for payment outside of used for unauthorized advertising, marketing, sweepstakes or other promotional purposes; redeemed for more than face value; transferred for value; redeemed for cash; or returned for a cash refund (except to the extent required by law).

 

  • If the item you wish to exchange for is a higher price than the item originally purchased, we will issue an invoice for the difference in price.  If the item you wish to exchange for is a lower price than the item originally purchased, we will refund the difference to the payment method used.

 

If you have any questions, please contact customer service at info@barbellsandponytails.com